When shopping online, you might have noticed that PayPal has a new policy regarding return shipping charges. If a seller doesn’t offer a refund for return shipping and your item arrives damaged, lost or not as described, you can get your money back. But what if the seller is willing to work with you? Here’s how to avoid paying for return shipping using PayPal:
PayPal’s policy on return shipping charges is that the seller is responsible for offering a full refund if you decide to return an item.
When you purchase an item, PayPal will notify you that the item has been shipped. You’ll have five days to return the product and get a full refund. If you do not receive this notice within five days, PayPal will automatically cancel your transaction and refund your money—even if you have already received the item.
If you decide to send back an item, PayPal will not charge any fees related to returning it as long as:
- The seller did not specify any restrictions or conditions on returns in their listing description or during checkout; or
- You can demonstrate that they made these statements orally before purchasing (for example, by emailing them about it).
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If a seller doesn’t offer a refund for return shipping, a buyer can ask PayPal to step in and help resolve the issue as part of its dispute resolution process.
If you’re a seller, and you’ve received an email from PayPa saying that a buyer wants to return an item but won’t pay for the shipping costs, there are several steps you can take to resolve the issue.
If the buyer has asked for a refund but hasn’t given any reason why they want to return their purchase:
- Inform your customer politely and professionally that you do not accept returns unless they include insurance and tracking information as required by PayPal. If they insist on returning the product anyway, feel free to remind them of this fact in further emails or messages. Sometimes, a customer may forget about their request if left alone long enough; providing reminders every few days might make all the difference!
If you have a problem with your seller, contact them first with your concerns.
If you have a problem with your seller, contact them first with your concerns. If they don’t respond, open a claim within 180 days of the date you sent your payment or the date the seller promised to ship the item. Occasionally, PayPa will rule in your favor without contacting the seller.
If they aren’t willing to work with you, open a claim within 180 days of the date you sent your payment or the date the seller promised to ship the item.
If the seller is unwilling to work with you or doesn’t offer a refund for return shipping, then your best bet is to open a claim with PayPal.
Suppose you open an issue within 180 days of the date you sent your payment or the date the seller promised to ship the item. In that case, Paypal will generally refund your money when it’s determined that extenuating circumstances caused you not to receive what was promised.
Paypal helps resolve disputes between sellers and buyers.
If you and your seller have a dispute, PayPa (Verified Paypal Account for Sale) can help. The company will mediate between the two of you to resolve the issue. You can open a dispute within 180 days of the transaction date or the seller’s promise to deliver by. If you have a problem with your seller, contact them first with your concerns before opening an official dispute with PayPa so that they can help resolve any issues before going through their formal process for arbitration.
In the end, PayPal (Verified Paypal Account for Sale) is there to help you protect your money and ensure you get what you paid for. If a seller isn’t willing to offer a refund for return shipping or doesn’t respond when asked about their policy, then it’s time to contact PayPal for help.